Photocopy or PDF Scan of each ticket a refund is being requested for.Ticket section number, row and seat number of EACH ticket you are requesting a refund for.Full name, address and contact phone number.If the event was cancelled, rather than rescheduled, and you purchased through Ticketmaster directly, tickets will automatically be refunded to your credit card within fourteen (14) business days.įor contactless refunds from the Sound Board Box Office, please email us at In your email, please include the following information: If you purchased from Ticketmaster, please visit them at Please note that due to the national level of event changes, there may be a delayed response however their website has specific information to provide assistance. Refunds are available for rescheduled or cancelled shows through the ticket purchasers’ original point of purchase. If you are unable to attend the rescheduled date, we will gladly refund your ticket. There is no need to exchange your ticket. Please continue to check our website for up to date information.Īll current tickets are valid for the rescheduled show date. Some are worse than others, but it is always a frustration regardless.**All Sound Board Shows are subject to change. We have seen shows at many casinos around the state, and for whatever the reason, the sound system is always terrible. All in all it is a nice venue to see a concert. Plenty of parking, which has a red/green light system to help you find open parking spaces. The staff was friendly, and the venue is easy to find if you are not staying at the hotel. I would however sit in the rows facing the stage versus the two side sections. The upper deck has monitors as well, to help see the stage act if you prefer to watch that way. They do not recline however, so they can be tough on your back. I want to say that they are literally 50% larger and can accommodate larger folk. The seats in this venue are larger than any other place we have been, and I go to a lot of concerts.

The view was not all that bad, despite we literally had seats in the back row. This time we had sat up in the balcony or upper deck versus the main floor. We have attended concerts at this venue before in the past, but it had been a few years.

Sound Board Motor CIty Casino